YES By default you will automatically be charged for any Add-On items found in your order. If you do not want to be charged: ONLINE / MOBILE APP: When you reach the “Order Preferences” screen, select the “NO” option.

ONLINE / MOBILE APP When you reach the “Order Preferences” screen, select the “NO” option. Alternatively, you can call the Front Desk, 718-559-0434, and they can do this for you. YOUR ITEMS Any "Add-On" items found in your order will be separated and returned to you unwashed. No extra fees will be charged For the exact option you must choose on the "Order Preferences" screen, see screenshot below:

Bathmat $3.50 Blanket Large: $13 Medium: $11 Large: $10 Comforter Twin: $11 Queen: $14 King: $16 Duvet Cover $5 Mattress Cover $11 Pillow $4.50 Rug $14.50

We offer the following 4-hour, pickup & delivery, windows every day: EARLY MORNING 5:00 am - 9:00 am MORNING 9:00 am - 1:00 pm EVENING 4:00 pm - 8:00 pm NIGHT 8:00 pm - 12:00 am

NO All orders (scheduled within the alloted 4-hour windows) are FREE! However, if you need a 1-hour window it is an additional $20 (each 1-hour window). Please call the Front Desk, 718-559-0434, to book a 1-hour window.

STANDARD Next-Day Delivery $1.75 per lb RUSH 12-16 Hour Delivery $2.70 per lb SUPER-RUSH 8-12 Hour Delivery $3.30 per lb DRY CLEANING 3-Day Delivery price per item (see price list here)

LAUNDRY 20 lb Minimum All laundry orders 20 lb or less will be charged for 20 lb (times the selected rate) Standard Minimum Order = $35 Rush Minimum Order = $54 Super-Rush Minimum Order = $66 DRY CLEAN $40 Minimum Laundry costs can be combined to meet the dry clean minimum order

YES Someone must be home from the start of the scheduled window through to the end OTHER OPTIONS Doorman: If you have a doorman, you can they can give or recieve your order. You must make sure to book a time-slot during their shift. Indicate this preference in your notes when you sign up online (desktop or mobile app).

4-HOUR WINDOW The driver will arrive within the reserved 4-hour window COMMUNICATION If the driver is running late for any reason that is out of his control, someone (either the driver himself or the Front Desk) will contact you as soon a possible SPECIFIC TIME OF ARRIVAL NEEDED Due to the number of orders the driver is managing during his shift, it is difficult to determine exact time of arrival. However, if you need the driver to arrive at a specific time, we offer 1-hour windows for pickup/delivery (+$20 each). Please call the Front Desk, 718-559-0434, to check for availability.

YES $15 No-Show fee 3 CONTACT ATTEMPTS When our driver arrives for your pickup or delivery, he will make three attempts to contact you: 1) Doorbell/Buzzer 2) Phone 3) Text If you cannot be reached, he will move onto his next appointment and you will be charged the $15 No-Show fee Our Front Desk attendant will contact you to reschedule your appointment. You can contact them at 718-559-0434

YES 2-HOUR NOTICE REQUIRED: In order to avoid a fee, you must cancel at least 2 hours before your scheduled time-slot LATE-NOTICE FEE Any cancellations with less than 2 hours notice will be charged a $10 Late-Notice Fee.

YES Cancel the order (online or mobile app) and book a new one. Or call the Front Desk, 718-559-0434, and we’ll take care of it for you. 2-HOUR NOTICE REQUIRED: In order to avoid a fee, you must cancel at least 2 hours before your scheduled time-slot. LATE-NOTICE FEE Any cancellations with less than 2 hours notice will be charged a $10 Late-Notice Fee.

$1.50 per item

When placing an order online (desktop & mobile) and you reach the “Order Preferences” screen: Choose the “Hang-Dry” preference option See screen shot below:

SEPARATE BAG with LABEL Put all hang-dry items in a separate bag clearly labelled "Hang-Dry". DRIVER Verbally telling our driver will not guarantee that we recieve the message. We are notresponsible for any verbal communication told to the driver that you have hang-dry items in your order. Label must be firmly attached to the bag. We are notresponsible for any labels that fall off your bag(s) and items are not hung dry. RISKS Any items NOT put in a separate labelled bag may delay your order and/or risk that the items will end up being processed in our machine dryers.

We can only offer store credit for missing or damaged items. 7-Days Notice Claims must be submitted withing 7 days after pickup. Receipt New items must be verified with proof of purchase receipt within 30 days of order placed. Unverified items may be refunded a maximum credit value of 25%-50% current market value. Subject to store management's assessment. Sentimental Value Nostalgic or sentimental value will not factor into item(s) appraisal Video Footage 24-hour video footage may be use to verify claims

If for any reason we lose or damage a newly purchased item, we are happy to credit any customer the equivalent to full market value. However, the only way we can verify this value is with proof of purchase receipt within 30 days from the date the order was placed. Considering many retail stores will not accept returns on items after 14 days of purchase, we feel our 30-day policy is fair. Any item purchased more than 30 days from the date the order was placed, is not considered new.