Terms & Conditions
By purchasing our services the customer to Rattle & Hum Laundry Co.'s Terms & Conditions. Please review.
ADD-ON ITEMS
All Add-On items found in an order are automatically charged unless the customer specifies otherwise. Customer can choose “NO” option online, by phone or email:
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On Desktop or Mobile App, go to:
Place Order > Select Services > Order Preferences > Select - “NO: Do not wash Add-On items in my order or charge fees”
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Phone: 718-559-0434
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Email: help@ratlehumlaundry.com
PICKUP & DELIVERY APPOINTMENTS
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Customer Must Be Home
Customers must be available to give to or receive items from the delivery driver within the scheduled time-slot.
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3 Contact Attempts
Upon arrival, the driver will make 3 attempts to contact the customer:-
Apt Buzzer/Doorbell
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Phone
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Text
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$15 No-Show Fee
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If the customer cannot be reached or is not at home during the scheduled time-slot, the driver will have to move onto his next appointment.
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The customer will be charged a $15 No-Show Fee
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The Front Desk will contact the customer to reschedule the appointment
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LOST OR DAMAGED ITEMS
Our team of professionals do everything in their power to prevent loss or damage to items in the Wash & Fold process. When processing, we never mix orders. However, because of the sheer volume of garments that are processed with each order, some garment loss & damage is inevitable. Please read below for a detailed explanation of our policies.
REIMBURSEMENT
Store Credit Only
Rattle & Hum Laundry Co. only provides reimbursements in the form of store credits.
We are not responsible for:
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Defects
Items with inherent manufacturer defects, aged fabric, or general weak condition of an item causing it to deteriorate or break down in the cleaning process.
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Pre-existing Damage
Pre-existing damage or stains which had not been detected or noted in advance of processing.
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Special Materials & Unique Embellishments
Damage to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, lace, trimmings, buckles, beads, buttons, bells, sequins, etc.
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Personal Items
Private property or valuables left inside garments.
VIDEO FOOTAGE
24-hour video footage will be used for the following:
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To verify that items, claimed as missing, were indeed submitted in the order.
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To verify that items, claimed as damaged, were in fact damaged in the wash & fold process at our facility.
APPRAISED VALUE OF ITEMS
International Fabricare Institute: Fair Claims Guide
All damaged items will be appraised in value according to the “International Fair Claims Guide for Consumer Textile Products”. To read the guide, click here or scroll to the bottom.
Vintage/Sentimental Value
Nostalgic, vintage, rare, one-of-a-kind or sentimental value will not factor into appraised value.
New Items
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Only items purchased under 30 days from the date the order was placed will be considered a new item.
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A receipt or proof of purchase of the item(s), with date of purchase, is required.
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Pre-existing condition of item(s) will still factor into appraised value.
Items Without Receipt
Items with no receipt will be given a maximum value of 25-50% market value, to the discretion of management. Wear & tear, original condition & age of are all factors.
Final Appraised Value
Given all the factors listed above, the final appraised value will be determined by the owner and/or manager’s discretion.
Dry clean deposit
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All Dry Clean orders require a 50% (starting prices) deposit, to be paid when placing the order.
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Delivery orders will be charged once the items have been received in-store verify that they have been received.
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Final order prices may go up when our dry clean partner receives and appraises the cost to clean each item.
UNCLAIMED ORDERS
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Rattle & Hum Laundry Co. is not responsible for orders that remain unclaimed after 45 days.
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When order is ready, we will make 3 attempts to contact the customer.
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If, after 45 days, the customer has not claimed their order, all items in the order will be donated to charity.
Customer agreement
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By purchasing our services, the customer agrees they are at risk for the loss or damage of their personal property.
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The customer agrees any claims and reimbursements must be made in accordance to Rattle & Hum Laundry Co.’s Terms & Conditions.